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Entertainment Help Guide
 
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Technical Questions
 
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I use WebTV and I am having issues with the site.
I am having trouble using your site.
How do I enable cookies for AOL/Netscape/Internet Explorer?
I’m having trouble signing in.
 
Still can't find your answer? Click here for further assistance.
1. I use WebTV and I am having issues with the site.
 
  WebTV users cannot currently print coupons on Entertainment.com. We apologize for any inconvenience and appreciate your patience. You can always use a friend or family member’s computer – or even one at your local library to print out our coupons. All you have to do is go to Entertainment.com, sign in, and proceed as you normally would at home.
 
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2. I am having trouble using your site.
 
  We want you to have the best possible experience when you visit Entertainment.com. Here are some tips that will help you use our site:
 
  Your web browser must be cookie-enabled to use most of the features on our site. Cookies are pieces of data stored by your browser that we use to customize your experience on Entertainment.com. If your browser is not cookie-enabled, you won’t be able to use many features on our site, including searching, browsing and printing coupons. For instructions on enabling your cookies, please consult your web browser’s help section.
  Make sure that you do not have a pop-up killer enabled. Our print technology utilizes a pop-up window, and a pop-up killer will restrict your ability to print correctly.
  Our print technology uses the Flash Player. If you do not have Flash installed on your computer, you will be prompted to download it during the coupon printing process. If you know you do not have Flash, and you weren’t prompted to download it, click here to download it now. Downloading the Flash Player is absolutely FREE.
 
  Need further assistance? Contact our Customer Service team so they can help resolve this issue for you as swiftly as possible. Please provide as much information as possible so we can better assist you.
 
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3. How do I enable cookies for AOL/Netscape/Internet Explorer?
 
  In most browsers, you cookies can be enabled through your Internet Options. The steps to enable your cookies may vary, so we recommend that you consult your browser help section for instructions on enabling your cookies.
 
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4. I’m having trouble signing in.
 
  If you can’t sign in and get a “You have not been found in our database” message, you may be entering an incorrect username or password. To request to have your username and password e-mailed to you, click here.

If you know you’ve entered your correct username and password and you still get a message that you cannot be found in our database, or you receive a general site error message, please contact our Customer Service team. Make sure to include the type of error you received so we can better assist you.
 
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1. I am having trouble registering my book.
2. I forgot my password.
3. I had an issue receiving my discount.
4. How do I redeem online discounts?
 
1. Update your personal information
2. Change your password
3. Edit Communication Preferences
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