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| Ordering/Shipping |
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| IN THIS SECTION... |
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What is the status of my
order? |
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Can I order by
phone? |
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What types of payment do you
accept? |
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Is my credit card safe with
an online purchase? |
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When will my credit card be
charged? |
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How do I give credit to my
group/school? |
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What is your shipping
charge? |
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Why do you charge for
shipping and handling? |
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Can I ship to international
addresses? |
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Can I ship to P.O.
boxes/military bases/rural routes?
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Can I return my
book? |
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Still can't find your answer? Click here for further assistance. |
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| 1. |
What is the status of my order?
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Standard delivery may take 10-14 business days from the time your order is placed online. You can check your shipping confirmation email for tracking information. If you haven't received your shipment after the 15th day, please contact our Customer Service team
online so they can determine the status of your order and ensure that it's quickly on its way to your door. When submitting your inquiry, please include your order number. |
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| 2. |
Can I order by phone? |
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To order by phone, please call
1-888-231-SAVE. Or order online by visiting www.entertainment.com.
*Note: Some promotions
may be valid through Internet purchase only. |
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| 3. |
What types of payment do you
accept? |
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We accept Visa, MasterCard, Discover and
American Express. We do not
currently accept checks or money orders. |
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| 4. |
Is my credit card safe with an online
purchase? |
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Yes, your credit card information is safe.
We process customer orders and
collect and store personally identifiable information using SSL encryption technology. SSL
encrypts the information you input
before it is sent to us via the Internet. In addition, all of the customer information we collect on our website is secured against unauthorized access on Entertainment Publication, LLC's server. For a complete
description of our Privacy Policy. |
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| 5. |
When will my credit card be
charged? |
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Your credit card is charged when your
book(s) have been shipped. You will
receive an e-mail notifying you that your order has shipped, which will confirm the amount
you have been charged. The e-mail
will also contain your order ID, which you should reference if you have any questions about
your order.
Prior to Renewal Book shipments in August, we do a pre-authorization check on the credit cards. This is a standard business practice (often used by gas stations, rental car companies, hotels, etc.) to ensure that the credit card we securely stored for reuse is active and up to date. This is just a temporary hold of $1 on the credit card, and it will fall off automatically in a day or so. Money is not deducted from the card, there is no fee for this sort of transaction. If there is an issue with your credit card, we will contact you with details. |
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| 6. |
How do I give credit to my
group/school? |
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There are two ways to credit a group/school
and seller with your
purchase. |
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If you received an e-mail message from a
seller, just click on the link in
the e-mail and you will be transferred to the Web site to purchase a book. The group/school
and seller data is automatically
recorded so all you need to do is check out with your billing and shipping information. |
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If you did not receive an e-mail message from a seller
or the link was not clickable,
you can still give the seller and group/school credit by entering in the seller number (found
in the e-mail) at www.entertainment.com/support
and both the seller and
group/school will receive credit.
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3. |
When activating your membership card at www.entertainment.com/activate select "From a Fundraiser" in the dropdown menu under "Where Did You Buy Your Book". You will then be able to search for your organization and give credit for your future book purchases.
If you wish to give credit to a group or school only, simply go to www.entertainment.com/support and enter the group or school account number.
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| 7. |
What is your shipping charge? |
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Entertainment® Book shipping charges
are as follows: |
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Standard, 10-14 Business Days
($4.99/item) |
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Express, 5-7 Business Days
($7.49/item) |
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*Rush, 3-5 Business Days ($4.99/item) |
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**Overnight, 1-2 Business Days ($14.99/item) |
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*Express and Rush Shipping (USA Only)
**Overnight Shipping (Contiguous USA Only) -- In order for items to arrive by the next business day, overnight orders must be placed by 11 AM EST.
Periodically throughout the year we will run specials on shipping that offer free
standard shipping or free
shipping on two or more books.
Note:Books being shipped to Alaska, Puerto Rico or Canada may take up to 12 to 17 business days to arrive. Books being shipped to Hawaii may take up to 20 to 30 business days to arrive.
Book shipping charges are applied for each item ordered. For
example, if you order three of the
Greater Los Angeles book (using the standard shipping rate) at $30 each for a total of $90,
your total shipping charges would
come to $15.00 ($5.00 x 3). Your total purchase price would be $105.00.
Membership Card Shipping Charges
Shipping Method Processing Time Charge
Standard 10-14 Business Days FREE
Note – There is no expedited shipping or tracking available for Membership Cards.
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| 8. |
Why do you charge for shipping and
handling? |
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Our shipping and handling charge merely
covers the cost of sending an
individual, traceable package to your home. |
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| 9. |
Can I ship to international
addresses? |
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Yes! Please contact our Customer Service Team by calling 1-888-231-SAVE. Shipping to an international address will add a shipping charge of $17.50.
Note: If the shipping address is outside of the continental U.S., your order may be subject to taxes, time delays and/or duties once it reaches its destination. These charges, if applied, are the responsibility of the customer. In addition, the customer, not Entertainment®, is recognized as the importer of these goods. Please contact your local customs office for information regarding customs rates and issues. |
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| 10. |
Can I ship to P.O. boxes/military
bases/rural routes? |
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Yes we do, however we cannot expedite shipping. |
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| 11. |
Can I return my book? |
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For Books
Ordered From Entertainment.com or
Entertainment's Call Center |
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Entertainment will only accept book returns
within 30 days of purchase,
with the exception of promotions that specifically state "no refunds or returns." |
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To ensure that Entertainment receives and issues the proper credit for the returned books, please use the merchandise return label provided in the shipping package that arrived with the book. If you did not receive a return label contact our customer service team online and a new return label will be sent to you. |
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Book returns must be in resalable condition and will be
accepted only if they are free
of breakage and/or tears. (e.g., membership card and all coupons must still be intact). |
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Refunds are given in the amount of the purchase price,
less $7.95 per book for order
shipping and handling and return shipping & handling. |
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All shipments will include a pre-paid merchandise return label.
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All returns will be credited to the
credit card account used to
purchase and will be processed no later than 10 business days after it is received. However,
it may take more than one
billing cycle for your return credit to appear on your statement. |
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For all
others, please return the book to the
outlet from where you purchased.
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